NORTHUMBERLAND'S ONLY RACECOURSE has been recognised for its hardwork and attitude towards customers.

Hexham Racecourse has been awarded the Racecourse Association (RCA) Warmest Welcome Award 2023. The award was announced last year under the Quality Assured Racecourse Scheme (QARS)

The QARS is an important investment by the RCA, providing it with an objective view of customer experience across its member racecourses and enabling it to understand year-on-year trends. The RCA will continue to work closely with racecourses in 2024 to address common challenges and continue to enhance the raceday experience.

In a Facebook post, the business said: "We were delighted to win the RCA Warmest Welcome award.

"All credit goes to each and everyone of our team for going out of their way to make all visitors to Hexham feel welcome!"

Paul Swain, RCA Head of Raceday Experience & Communications, said: “We are delighted to share results of this long-standing scheme to recognise exceptional customer experiences. Working alongside globally recognised assessors of quality VisitEngland Assessment Services and VisitScotland allows racecourses to receive a genuine barometer of their raceday experience, an area of vital importance as we collaborate to grow the sport.

“The increase in overall scores plus the additional Excellence Accolades awarded are testament to the investment put into raceday experience by racecourses, and the RCA will continue to work alongside its members to maintain this positive trend.”

Simon Numphud FIH, Managing Director, AA Media Limited, added: “The professional assessments undertaken by VisitEngland Assessment Services once again demonstrated a high level of consistency in the raceday experience. It reflects the hard work of teams across racecourses and the focus they place on customer experience and delivering a fantastic day out.  It was a pleasure to see so many of these courses recognised at the annual showcase event at Aintree back in November and our congratulations to the top ten courses.”

It is not a surprise that the business focuses on customer care as it was announced that the venue is the eighth UK racecourse with the cheapest ticket prices with an adult single ticket costing £12, according to a report by the sports betting community at OLBG.